"I really liked how Chris handled the sale. He was professional and willing to let me drive any of the cars I mentioned and also was very helpful in helping to make a decision on a car I specifically needed and wanted. There were several failed test drives and he patiently stood by even though the first one I drove was the one I ended up buying. I believe Chris was one of the main reasons I purchased that day (although the .9% APR was not a hindrance). Everyone I met and dealt with was very helpful and friendly. The only problem I ended up having in the end was when I had to call the dealership to set up a time to apply Resistall to my car. When I called, I was transferred around a few times and finally ended up at an answering machine without being told who I was talking to or why. It was almost as if they expected me to just know who I was talking to like I worked there. It was kind of a turn off, but I ended up calling Chris and he ended up saving the day again by getting me scheduled for 3 days after the call. As I said, everyone was superior in their abilities to cater to the needs of the customer, but the phone system transfers could use some work. Possibly have your employees say their title in the voice mail?"
-nobytes
Denver Area Honda Dealer
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